Shipping Policy

Trade Name: ZAVYXO
Email: info.zavyxo@gmail.com
Business Address: 2 Ocean Dr, APT 17D, Brooklyn, NY 11224, United States

Last Updated: August 20, 2026

At ZAVYXO, we understand that privacy, reliability, and convenience matter. We are committed to processing your order carefully and delivering it in secure, discreet packaging.

Please read the following shipping policy before placing your order.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high order volume, promotions, holidays, or unexpected circumstances, processing may take slightly longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.

2. Discreet Packaging

Your privacy is important to us.

All orders are shipped in plain, discreet packaging designed to protect your privacy. Product names, sensitive product descriptions, or other identifying information are not displayed on the outside of the package.

The sender information may appear as the business or fulfillment entity responsible for shipping your order.

3. Shipping Destinations

We ship to eligible locations within the United States and may offer international shipping to selected countries.

Available shipping destinations, methods, costs, and estimated delivery times are displayed at checkout based on your shipping address.

Some products may have shipping restrictions depending on the destination. If an order cannot legally or practically be shipped to your location, we may contact you to arrange an alternative solution or issue a refund where appropriate.

4. Shipping Times

Estimated delivery times depend on your destination, selected shipping method, carrier, and other factors outside our control.

As a general guide:

Standard Shipping: Estimated delivery time will be displayed at checkout.

Expedited Shipping: Available options and estimated delivery times will be displayed at checkout where available.

Please remember that shipping estimates are not guaranteed delivery dates. Carrier delays, weather, customs processing, incorrect addresses, and other unforeseen circumstances may affect delivery times.

5. Shipping Costs

Shipping costs are calculated based on your delivery location, order size, available shipping methods, and applicable promotions.

The final shipping cost will be displayed clearly at checkout before you complete your purchase.

From time to time, ZAVYXO may offer free or discounted shipping promotions. Any applicable promotion will be subject to its stated terms.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after your package has been handed over for shipment.

If your tracking information has not updated for an extended period, please contact us at:

info.zavyxo@gmail.com

Please include your order number so we can assist you as quickly as possible.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice that your shipping information is incorrect, please contact us immediately at info.zavyxo@gmail.com.

We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made once an order has entered processing or been shipped.

ZAVYXO is not responsible for delays, additional shipping costs, or lost packages resulting from an incorrect or incomplete address provided by the customer.

8. Lost, Stolen, or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier's delivery information.

If the package still cannot be located, contact us at info.zavyxo@gmail.com with your order number and tracking information.

We will work with you and, where appropriate, the shipping carrier to investigate the issue.

ZAVYXO cannot guarantee replacement or refunds for packages confirmed by the carrier as delivered, particularly where the package was delivered to the address provided at checkout.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

For damaged or incorrect orders, please provide:

• Your order number

• A description of the issue

• Clear photographs of the packaging and product

• Any relevant shipping information

This information helps us investigate the issue and determine the appropriate resolution.

10. International Shipping

International customers are responsible for complying with the laws and regulations applicable to receiving products in their country or region.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause delays beyond our control.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing it.

We will attempt to accommodate your request if the order has not yet entered processing or fulfillment.

Once an order has been shipped, it cannot normally be canceled through our fulfillment process. In such cases, please refer to our Return & Refund Policy for available options.

12. Delivery Delays

ZAVYXO is not responsible for shipping delays caused by circumstances outside our reasonable control, including but not limited to:

• Severe weather

• Natural disasters

• Carrier disruptions

• Customs delays

• Public holidays

• Incorrect or incomplete addresses

• Transportation disruptions

• Government restrictions

• Unusually high shipping volumes

We will, however, make reasonable efforts to assist you when a delivery issue occurs.

13. Contact Us

If you have questions about shipping, your order, or delivery, please contact our customer support team.

ZAVYXO
Email: info.zavyxo@gmail.com
Address: 2 Ocean Dr, APT 17D, Brooklyn, NY 11224, United States

We are committed to providing a discreet, secure, and reliable shopping experience.

ZAVYXO — Discreet. Safe. Satisfying.